Media72 Hosting Articles and Tips

In preparation of future system upgrades we have moved our support system to a new url. The new location is https://support.media72.net please update your bookmarks accordingly, we are redirecting all urls from the old system to the new url so all legacy links should still work with the new system. All existing tickets and support emails will remain identical. Thanks, Media72 Team

Our support system is currently unavailable due to a miss match in the version of PHP and Zend Optimizer we are using. We are currently working on this issue and should have it resolved shortly. Your patience on this matter is appreciated. Update: We have now fixed the issue and the support service is back to normal.

We have now completed upgrading all of our servers to cPanel 11. Aside from a few small teething problems the upgrade has gone smoothly. So, what does this upgrade mean for you the customer? There are a large number of upgrades and updates that will make things a lot easier, especially for Ruby on Rails account customers.

Security and Speed

Firstly some of the more boring features, cPanel 11 includes some nice security improvements that will help to keep everyones sites secure and running smoothly. The control panel interface has been speed up, so you will notice much faster load times. One of the biggest changes you will notice is the new interface, it has a better, more usable design. A lot of time has been spent on contextual help that will guide you through using the many features.

Improved Coding Support

For the coders there are also many improvements, you can now install your own ruby gems into your user space without the need to contact support! PHP users are not left out either with the ability to install PEAR packages right inside the control panel. And thats not it, PERL Modules can also be installed in the same manor.

More Manageable Domains

Another feature Ruby on Rails developers will be especially pleased about is the ability to choose the document root for your add-on and sub domains, this means you can point your domain directly to your rails public folder without the need to contact support or mess around with symbolic links.

Easy Custom Branding

The final feature I am going to talk about here is branding, you are now able to fully brand your control panel. You can change any image in the control panel to your own designs, as well as edit the CSS allowing you to fully customise your control panel within minutes.

Coming Up

Over the next few weeks we are going to talk about some of the new features in more depth and how to used them. If you are not already a Media72 customer you are missing out, why not try one of our Ruby on Rails or shared hosting packages to see the difference a Media72 hosting account could make for you?

We have updated all servers with the latest version of ClamAV, this software is used by our Mail Guard system. The release is mostly a security update so no new features this time I'm afraid.

Our support desk was fixed yesterday by the folks at Kayako, it looks like we were hit by an upgrade bug in the software that only affects some specific sever configurations.

After a successful upgrade of our test support desk the upgrade of our live support desk did not go so smoothly. We have been struck by a known bug in the upgrade process and are currently waiting for Kayko support to fix the issue for us. The support desk still appears to be functional so tickets should be dealt with as normal, if you have an urgent issue please submit your request to our info@media72.co.uk as well as the support desk. You will notice an error displayed at the top of every page until Kayako have managed to fix the issue. Thank you for your patience and support.

Another release of rails this week. We have upgraded all servers to Rails version 1.2.3, to take advantage of the new version in your existing applications edit your environment.rb file and edit the rails version line to read: RAILS_GEM_VERSION = '1.2.3'

A minor update to Ruby on Rails has been released, version 1.2.2 was released on Tuesday, see David's post for details. We are pleased to announce we have upgraded all servers to Ruby on Rails version 1.2.2.