Media72 Hosting Articles and Tips

We are pleased to say the bingo server is now fully operational and there are no outstanding issues we are aware of. There was a short downtime cause when our data centre provide rebooted their network without warning and changed some vital settings. We worked with the data centre to resolve this issue quickly. At this time we are responding to any support tickets as soon as possible and have additional resources available to deal with ay issues you may have. We will be making an official announcement regarding the recent server outage and future plans in the next few days. We would like to thank all of our customers for their patience and understanding over the last few days. Media72 Staff

For all customers experiencing DNS update issues we highly recommend using Open DNS, this is a free service and will enable you to view your sites instantly rather than having to wait for your ISP or local network DNS to be updated.

Dear Customers, We are pleased to say the bingo.media72.net server has now been brought back online. As we were not confident the data centre hosting this server would remain stable we moved the server to an alternative data centre. As a result all IP addresses on the server have changed. This means all domains DNS records needed to be updated, if you are using the Media72 nameservers this will have been done automatically for you and you will not need to take any further action. If you are using your own nameservers you will need to point your domain(s) to the new IP address before it can work. Please change all references of 207.44.185.105 to the new IP address of 74.55.73.72. Thank you for your patience and understanding during this extremely frustrating time. Media72 Staff

This issues has now been resolved Dear Customers, It has come to our attention that the data centre hosting a number of our servers has had a major explosion. What follows is the notification from the data centre. "...electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost. We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department." "...Our initial assessment, although early, points to being able to have some service restored by late on Sunday. Rest assured we are working around the clock." The majority of our servers are unaffected as they are housed in a different physical location, however, the following servers have been affected by the explosion: bingo.media72.net shipstern.media72.net While the circumstances of this outage are completely beyond our control, we do apologise for the impact to our customers and thank you for your patience while the data centre staff work to restore power and service. Please refer to our blog for updates on the situation. Media72 Staff

We are experiencing issues with the bingo server currently. Some websites will display a permission denied error when loading. We are working to fix the issue and hope to have service back to normal shortly and will update this post when the issue has been resolved. Thank you for your patience. update: This issue has now been resolved The Media72 Team

Our domain registration service is now available again through https://domains.media72.co.uk the issue has been fixed. As part of the fixed we changed the DNS entry to a new IP address, some user may find it takes up to 24 hours to see this change. Thank you to all our customers for your patience and understanding.

Our domain registration site is currently down which means any new registrations and domain administration is not possible until the problem has been resolved. Unfortunately this issue is beyond our control as the problem is with our domain resellers system where the domains website is hosted. They are aware of the problem and are currently working to resolve the issue. We hope they will have the service running again soon.