Server outage [resolved]
This issues has now been resolved
Dear Customers,
It has come to our attention that the data centre hosting a number of our servers has had a major explosion. What follows is the notification from the data centre.
“…electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.
We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.”
“…Our initial assessment, although early, points to being able to have some service restored by late on Sunday. Rest assured we are working around the clock.”
The majority of our servers are unaffected as they are housed in a different physical location, however, the following servers have been affected by the explosion:
bingo.media72.net
shipstern.media72.net
While the circumstances of this outage are completely beyond our control, we do apologise for the impact to our customers and thank you for your patience while the data centre staff work to restore power and service.
Please refer to our blog for updates on the situation.
Media72 Staff
